Technical Support Specialist
Join us on this exciting journey as a Technical Support Specialist and propel your technology career to new heights in our innovative, dynamic, and collaborative environment.
Athens Exchange Group (ATHEX Group) is currently looking for a motivated Technical Support Specialist to provide technical assistance to internal and external customers.
As part of the Technical Support team, your tasks will include:
- Assist with help desk calls, scheduling, and Jira tickets
- Provide technical assistance with computer hardware, software, and other systems
- Assist in the maintenance of IT standards, both for the user and technical documentation
- Perform 1st-level technical support and troubleshooting
- Update computer software and perform upgrades to hardware and systems.
- Direct unresolved issues to the next level of support personnel
- Perform basic end-user support to prevent customer service delays for basic technical issues
- Report customer feedback and potential product requests
- Train end-users on hardware functionality and software programs
Education:
- Bachelor’s degree in Computer Science / Information Technology or science degree in combination with a postgraduate degree in Information Technology
Experience & skills:
- 1-3 years of experience as an IT support specialist
- 1-3 years of experience in Microsoft technologies and related ICT environments (e.g. Windows, MS Office, Active Directory, Office365, Azure)
- Ability to keep up with technical innovation and trends in IT support
- Strong analytical and problem-solving skills
- Strong troubleshooting and critical thinking skills
- Excellent customer service skills
- Excellent written and verbal communication skills in Greek and English
- Positive attitude, highly motivated, proactive, and a team player
ATHEXGroup is committed to providing equal employment opportunities and positively encourages applications from suitably qualified candidates regardless of gender age, disability, religion, race, nationality or origin, gender identity and/or expression, sexual orientation, or any other status protected by applicable law.
We are dedicated to supporting the emotional, physical, financial, and societal well-being of our employees. Our benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and pension planning to family benefits, sports, and other wellbeing activities.
- Department
- Technology
- Role
- Technology Operations & Cloud Infrastructure
- Locations
- Athina
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Athina
Life at ATHEXGroup
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Gender Equality & Work-life Balance
We are among the first 18 companies in Greece that have received the SHARE Gender Equality label, reflecting the active promotion of practices within the workplace aimed at supporting gender equality and work life balance.
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Benefits
We are dedicated to supporting the emotional, physical, financial, and societal wellbeing of our employees. Our benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and pension planning to family benefits, sports and other wellbeing activities. -
Personal Growth
Life at ATHEXGroup includes a range of learning and development opportunities that inspire colleagues to grow personally and professionally. Based on the 70/20/10 Learning Principle, where 70% of development happens on the job, 20% through coaching & mentoring and 10% by formal training, we offer a mixture of online, classroom or peer learning programs. -
Diversity, Inclusion & Equal employment opportunities
We are committed to maintaining a work environment that fosters respect and values diversity, equality and inclusion.
It is our aim to attract, retain and motivate employees from different backgrounds and perspectives.
About ATHEXGroup
Athens Exchange Group (ATHEXGroup) provides support to the Greek Capital Market.
Operates the organized equities and derivatives markets, the alternative market, performs clearing and settlement of trades and participates also in the Energy Market since 2019.
The Group offers financing tools and solutions to companies, expands investor choice by providing a safe, stable and easy environment in full alignment with international practices and the European regulatory framework.
Technical Support Specialist
Join us on this exciting journey as a Technical Support Specialist and propel your technology career to new heights in our innovative, dynamic, and collaborative environment.
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