Technical Support Intern
Join our team and gain hands-on experience in a fast-paced, innovative, and collaborative environment that will kickstart you career in technology.
This is an excellent opportunity to join a well-established FinTech company, Great Place to Work® certified, where finance, technology, and the dynamics teams of the Athens Stock Exchange shape tomorrow's markets. We seek an enthusiastic Technical Support Intern who is passionate about supporting teams and driving effective technical solutions.
As a Technical Support Intern, you will assist with help desk calls, scheduling, and Jira tickets. You will support the maintenance of hardware, software, and other systems, ensuring IT standards are upheld for both user and technical documentation. You will also provide 1st level technical support and troubleshooting, assist in testing new functionalities, and direct unresolved issues to the next level of support personnel.
The role reports to the Team Lead of Technical Support and the Head of the Applications & Users Support Department.
Key Accountabilities
- Install, configure, operate, and support servers and applications (maintenance, upgrades, patches) in a Microsoft-based environment.
- Provide 1st level technical support and troubleshooting to resolve issues efficiently.
- Maintain hardware, software, and other systems to ensure optimal performance.
- Handle help desk calls, scheduling, and manage Jira tickets to streamline operations.
- Install and configure software and functions according to specifications.
- Organize and schedule upgrades and maintenance to minimize disruptions.
- Ensure IT standards are upheld for both user and technical documentation.
- Escalate unresolved issues to the next level of support personnel.
- Offer basic end-user support to prevent delays in customer service.
- Test new functionalities to ensure they meet requirements.
- Report customer feedback and potential product requests to improve services.
Knowledge and experience
- Undergraduate student or recent graduate in Computer Science, Informatics, or another relevant field.
- Good technical skills and aptitude to learn advanced technologies.
- Analytical and problem-solving skills.
- Strong written and verbal communication skills in Greek and English.
- Positive attitude, highly motivated, proactive, and a team player.
Skills & Competences
- Willingness to take on responsibility and deliver high-quality work on time.
- Proactive and constructive in collaborating with team members.
- Good writing and communication skills in both Greek and English.
What we offer
At Athens Exchange Group, we highly value our employees and provide them with a work environment that fosters creativity and personal growth. We offer a comprehensive range of benefits designed to support our employees and their families, including:
- Hybrid working model.
- Subsidized meals in company restaurant.
- Access to online training platforms such as LinkedIn Learning, Udemy, Pluralsight & continuous learning opportunities.
ATHEXGROUP is committed to providing equal employment opportunities, and positively encourages applications from suitably qualified candidates regardless of gender, age, disability, religion, race, nationality or origin, gender identity and/or expression, sexual orientation, or any other status protected by applicable law.
- Department
- Technology
- Role
- Technology Operations & Cloud Infrastructure
- Locations
- Athens
- Remote status
- Hybrid
- Employment type
- Internship
Athens
Life at ATHEXGroup
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Gender Equality & Work-life Balance
We are among the first 18 companies in Greece that have received the SHARE Gender Equality label, reflecting the active promotion of practices within the workplace aimed at supporting gender equality and work life balance.
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Benefits
We are dedicated to supporting the emotional, physical, financial, and societal wellbeing of our employees. Our benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and pension planning to family benefits, sports and other wellbeing activities. -
Personal Growth
Life at ATHEXGroup includes a range of learning and development opportunities that inspire colleagues to grow personally and professionally. Based on the 70/20/10 Learning Principle, where 70% of development happens on the job, 20% through coaching & mentoring and 10% by formal training, we offer a mixture of online, classroom or peer learning programs. -
Diversity, Inclusion & Equal employment opportunities
We are committed to maintaining a work environment that fosters respect and values diversity, equality and inclusion.
It is our aim to attract, retain and motivate employees from different backgrounds and perspectives.
About ATHEXGROUP
Technical Support Intern
Join our team and gain hands-on experience in a fast-paced, innovative, and collaborative environment that will kickstart you career in technology.
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